Terms & Conditions
of Service

a) In consideration for receiving permission to participate with Diamond North Express, I HEREBY RELEASE, WAIVE, DISCHARGE AND COVENANT NOT TO SUE Diamond North Express and their officers, agents, servants, or employees (hereinafter referred to as RELEASES) from any and all liability, claims, demands, actions and causes of action whatsoever arising out of or related to any loss, damage, or injury, including death, that may be sustained by me and/or other family members that are using the transportation service, or any of the property belonging to me and/or other family members that are using the transportation service WHETHER CAUSED BY THE NEGLIGENCE OF THE RELEASES OR OTHERWISE, while participating in such activity, or while in, on or upon the premises where the activity is being conducted.

b) I am fully aware of the unusual risks involved and hazards connected with this activity, including but not limited to travel risks and/or road hazards. I hereby elect to VOLUNTARILY PARTICIPATE in said activity with full knowledge that said activity may be hazardous to me and my property. I VOLUNTARILY ASSUME FULL RESPONSIBILITY FOR ANY RISKS OF LOSS, PROPERTY DAMAGE OR PERSONAL INJURY, INCLUDING DEATH that may be sustained by me, or any loss or damage of property owned by me, as a result of being engaged in such activity, WHETHER CAUSED BY THE NEGLIGENCE OF RELEASES OR OTHERWISE.

c) I further hereby AGREE TO INDEMNIFY AND HOLD HARMLESS THE RELEASES from any loss, liability, damage or costs, including court costs and lawyer fees that they may incur due to my participation in said activity, WHETHER CAUSED BY NEGLIGENCE OF RELEASES OR OTHERWISE.

d) It is my express intent that this Agreement shall bind the members of my family and spouse, if I am alive, and my heirs, assigns and personal representative, if I am deceased, and shall be deemed as a RELEASE, WAIVER, DISCHARGE AND COVENANT NOT TO SUE the above-named RELEASES.

a) Diamond Express Transit does not issue full refunds for purchased tickets.

b) Purchased tickets can be cancelled with a 50% refund, provided at least 24 hours' notice is given in writing to diamondnorthexpress@gmail.com.

c) Purchased tickets can also be exchanged for a travel voucher or rescheduled to another day or time with a processing fee, provided at least 24 hours' notice before departure is given.

d) Travel voucher can be accessed by creating an account on our online booking system using the same last name, first name, and email address used to book your ticket.

e) Cancellations or modifications are not permitted within 24 hours prior to departure. Once a ticket has been rescheduled, it cannot be rescheduled again or refunded.

f) There will be NO REFUNDS and NO RESCHEDULING for no shows, or missed buses.

a) One personal item (a duffle bag or backpack, maximum 6lbs or 3kg, size 17" × 15" × 8") and one luggage (max. 50lbs or 23kg, size 30" × 19" × 12") is permitted per passenger, free of charge. Slight size deviations from these dimensions may be permitted.

b) Subject to availability of space, additional luggage will be charged as below:

• 3^rd luggage - $30
• 4^th luggage - $40

c) Diamond North Express do not check bags and do not assume any responsibility for the safe and secure transport of bags. Furthermore, Diamond North Express expressly disclaim liability for any lost or damaged baggage and for any injuries caused by or resulting from shifting baggage.

d) Passengers are solely responsible for their belongings during the entire trip and Diamond North Express shall not be liable for any missing or damaged personal item or luggage.

e) All passengers are required to clearly label all baggage with their name, address and telephone number.

a) The maximum parcel or baggage liability is $100 per passenger/ticket.

b) Diamond North Express will not be held liable for any extra compensation other than stated above for lost parcel or luggage.

c) It is the passenger's responsibility to collect any baggage and carry-on items after the trip.

d) If a parcel is not picked up from the driver, we do not accept any liability for the following day.

a) Smoking (including vaping and marijuana) are strictly prohibited in the Diamond North Express Service Bus. This includes the use of all illicit drugs, smokeless tobacco products including e-cigarettes. We offer comfort stops to allow passengers to hop off the Bus for a bit to smoke in approved destinated area(s). Please be certain to return to the bus before the break time/duration announced by the Bus Driver as to not miss your bus.

b) No drinking or possession of alcohol is permitted. Failure to comply will result in immediate expulsion from the vehicle. No refunds will be issued.

c) Any person arriving in an intoxicated condition shall not be allowed inside the vehicle and shall be excluded from travel with no refunds.

a) Diamond North Express is committed to Equity, Diversity, Inclusion, Accessibility, and Reconciliation.

b) Ticket purchases and seating on our buses is without regard to race, ethnicity, gender, color, sexual orientation, nationality, creed, disability, or any other protected characteristic.

a) Passengers are advised to arrive to the departure location at least 15 minutes prior to departure time. If arrival is later than 15minutes, a passenger may be considered as no show.

b) All passengers 18 years and older are required to show one piece of government issued photo ID at the time of check in. Copies or photos of photo ID's are acceptable.

c) Passengers may be refused boarding if they failure to present a valid photo ID that matches the name on their ticket.

d) We have ZERO TOLERANCE for any VERBAL, PHYSICAL, OR SEXUAL ABUSE (towards other passengers and staff) and/or any UNRULY BEHAVIOR. Failure to comply will result in immediate expulsion from the vehicle. No refunds will be issued. Also, passenger will not be able to use our services in the future.

e) Front seats are available on a first-come, first-served basis and cannot be reserved in advance, even for qualifying passengers

a) Passengers between ages 16 and 17 years may travel alone unaccompanied and must have an acceptable government-issued photo ID. Diamond North Express disclaim any responsibility as compared to adult passengers for children travelling unaccompanied.

b) Children between 14 and 15 years old may travel unaccompanied. However, we highly recommend adult (parent/guardian) assistance while boarding and disembarking the bus.

c) Children 13 years old and younger must be accompanied by an adult.

d) All children who require child safety seats in accordance with current provincial safety laws will not be permitted to travel in the absence of the appropriate seats. Provision of any necessary child safety seats is the sole responsibility of the passenger(s). Diamond North Express will not be responsible for providing child safety seats to passengers.